In the current world climate of volatile economic conditions, rapid technological innovation, corporate globalization, and the aging of the work force, the teaming up of Knowledge Management and Organizational Learning has never been more critical. But it is a complex problem. Knowledge management gurus, software, and gadgets abound, but how do you choose the mix you need to make your business more efficient and profitable? What is most important in understanding and achieving excellence in Knowledge Management? And how do you organize your people and processes to develop and leverage expertise, create and transfer best practices, and enhance knowledge retention? How do you implement Organizational Learning in a way that becomes self-sustaining?

This session offers a practical and frank exploration of these questions, based on strategies, current best practices, and hands-on experience. • The Core of Successful Knowledge Management and Organizational Learning • Special Challenges in the Energy Industry and Engineering Environments • Key Levers of KM: Drive, Content, Resourcefulness (Strategy, Organization, and Technology) • Case: Innovative Virtual Collaboration in a Legacy Environment