Cultural and Technological Forces That Are Changing the Knowledge Management Game

With the continuing shortfalls in skilled workers across key disciplines and time-to-competency issues for those entering the work force, there is a strong requirement to share and transfer critical knowledge.     Knowledge management is at the heart of our ability to identify, share, collaborate and use this knowledge.   

Employees—especially new hires—face steeper, longer learning curves at the same time that employers are looking for faster revenue and higher productivity.  Employees increasingly expect more engagement and information and want to achieve it in the same way they do in their personal lives.

Social computing tools are reinvigorating knowledge management by making it easier for employees to participate in knowledge creation while showing them the value of sharing with an online network of peers.  Yet, as the digital capability to connect people to people expands, the definitions of collaboration and connecting are being blurring.   

As the thinking around the methods of collaboration continues to evolve, business leaders are looking for the true value – connection or collaboration?

Hear the latest and greatest in collaboration, knowledge management, and social media from APQC’s executive director and co-author of The New Edge in Knowledge, Cindy Hubert. Cindy will share her latest KM aha moments. Learn how new collaboration approaches are embedded is “in the flow” of your business processes and weaved into the employees work.  Discuss the myths of Web 2.0 tools and the behind-the-scenes support to drive buy-in and participation.