The Rewards of Cultivating an Effective Staff. Revenue Building Techniques for Your Practice.

Valerie Mignon, Medical Assistant, Dr. Bianca Knoll, Frankfurt, Hesse, Germany
Goals/Purpose: When emphasized early on within the consultation process, this method serves as a guideline for conserving a surgeon's time with non-qualifying surgical candidate patients and allow for a deep evaluation of a surgical practice's current methods. Providing a surgeon with a method to be situate their organization for revenue growth.

Methods/Technique: With American training and European allied techniques in an international surgical practice, a proven method of parallel training and awareness of patient expectations of procedures and surgical qualifications are discussed.When three specific areas are emphasized early on in the consultation, serve as a guide for conserving a surgeon's time with non-qualifying surgical candidates. 1. Why a surgeon's surgical paramours are the focal point for qualified patients. 2. Staff's ability to prove comprehensive answers about services offered by the practice. 3. A framework for asking leading questions to screen for "red flags" and surgical expectations.

Results/Complications: Office surgical consultations are used to provide patients with an individual surgical plan. Establishing strict criteria of expectations for staff assist in the screening of ideal surgical candidates before consultations are scheduled. Resulting in consultations that are practice specific educated.

Conclusion: The foundation for achieving a "perfect day" when every qualified consultation schedules surgery. This is achieved when staff are well trained and knowledgeable about both the services the practice offers and the needs of their patients.